Privacy policy

Who we are and how to contact us

2Date Media operates MyLadyboyCupid and is the controller for personal data processed through this website and its related services, including official apps where offered. Our business and contact details appear below. This notice covers members, visitors and people who contact support.

Information we collect

Account information includes your email address, login credentials, date of birth, country and account settings. Profile information includes your display name, age, location, description, preferences, interests, languages and the photos or videos you submit. A profile link may still contain your username.

We also process messages and attachments, likes, favourites, visits, friendships, gifts, activity events, reports, blocks, support requests and verification submissions when you use those features. Technical information can include IP addresses, access times, browser or device information, cookie identifiers and security logs. Where you choose a device location, camera, microphone or notification feature, the relevant permission and feature determine what is received.

Personal and sensitive profile details

A dating profile and your use of this service may reveal sensitive information, including information about your sex life, sexual orientation or beliefs. Consider carefully which optional details you share. These details are used for the profile and dating functions for which you provide them.

Where data-protection law requires explicit consent for special-category data, that consent must be specific, informed and withdrawable; accepting general terms is not a substitute for it. You can remove editable optional details or contact us to withdraw consent or request restriction or erasure. Removing information from your profile does not automatically remove every earlier message or lawful record.

Photos, videos and verification

Member-facing profile and album photos and videos are subject to approval. Moderation involves access to submitted material by authorised staff. Pending or rejected uploads are not intended for display to other members. If no suitable main profile photo is available, an approved album photo may be used as the main photo or avatar. A default placeholder is not a member-uploaded photo.

We use automatic face-location detection to improve photo framing and generate display variants, including round avatars. This detects where a face appears in an image; it does not compare faces to establish a person's identity. Source images, framing information and derived images are processed for this display function.

A “Profile verified” badge indicates completion of the relevant verification process. It is not a criminal-record check or a guarantee of identity, conduct or safety. Other members may copy material they can view, and we cannot recall copies they have made.

Why we use information

We use information to create and maintain accounts, show profiles, enable searches and conversations, provide personalised discovery and compatibility indicators, manage purchases and credits, deliver requested notifications and answer support requests. Activity records support features such as visitors, likes and timelines.

We also use necessary records to moderate content, investigate reports, prevent abuse and fraud, secure the service, resolve payment or activation problems, handle chargebacks and meet legal or accounting obligations. Compatibility indicators are discovery aids, not a scientific prediction or a guarantee of a relationship.

Legal grounds for processing

The relevant grounds depend on the purpose: performing our agreement for core account and service functions; legal obligations for required accounting and other records; legitimate interests for proportionate security, fraud prevention, moderation and service administration; and consent where required for optional tracking, particular notifications or sensitive information. Special-category data also needs an applicable exception under Article 9 GDPR.

You may object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting processing that was lawful before withdrawal. Essential information may be necessary to provide the account or requested feature; without it, that part of the service may not be available.

Who receives information

Other members can receive the profile content, messages and activity made available through the features you use. Display and access depend on account status, the feature and applicable settings. Do not assume that a profile or media URL is suitable for confidential information.

Service providers help with hosting, content delivery, email and notifications, support, moderation, payments, analytics, advertising and security. They receive information needed for their role. Operational alerts can include transaction references, amounts and activation or incident status. Payment and advertising providers may also act under their own privacy terms.

We may disclose information when required by law or necessary to protect legal rights or safety. A business transfer may involve relevant records, subject to applicable data-protection obligations. Additional sharing for a separate purpose requires a suitable legal basis and information about that purpose.

Payments and purchase records

Payment providers process the payment details you give them. We retain order and transaction references, the product, amount, currency, status and entitlement information needed to account for the purchase and check Premium or credit allocation. We do not need your full payment-card details to display your order history. Please do not send card numbers, passwords or authentication codes to support.

Where you buy through an app store, that store also processes purchase information under its own policies. We receive information needed to validate and deliver the purchase and handle related support.

Cookies, analytics and advertising

Necessary storage supports functions such as login, security, preferences and saved choices. The website's analytics script loads only after analytics permission has been given in cookie preferences. You can change or withdraw that choice through Cookie preferences. A visit alone is not analytics consent.

Where Google advertising is shown, advertising choices are also handled by Google's consent system. The site's advertising setting does not override it. Depending on applicable signals and checks, limited ads may remain after refusal and may use fraud-prevention storage. Limited ads are not described as storage-free. See the Cookie page for the current controls. Browser and app permissions are managed separately through your device.

Your profile visibility and activity choices

Edit profile lets you change profile details; some fields save automatically after an interaction or typing pause. Account settings contains account controls and incognito options. Notification preferences controls the available email and other notification choices. These settings do not replace messages needed for security, legal obligations or a purchase.

Privacy settings includes Premium controls for hiding your city name and choosing which activity types appear on timelines. Hiding your city does not remove your country or necessarily exclude you from location-based searches. The separate option to hide the timeline on your profile hides that profile section from other members; it does not by itself remove all activity from the global feed.

Incognito is a separate, time-limited credit feature with its duration and cost shown before activation. It changes the relevant visit or online-visibility functions; it does not make you anonymous to MyLadyboyCupid, remove existing messages or turn off security or payment records. Blocking or hiding a member is also different from erasing data.

How long information is kept

An active account needs account, profile and service records. Pausing keeps the account for possible return. Closing a profile stops ordinary participation but does not immediately erase every record. Payment and accounting records, reports, security or fraud-prevention evidence and records needed for a dispute may remain where there is a lawful reason.

Retention depends on the purpose, whether the account remains active, applicable statutory periods, the need to investigate abuse or defend a claim and whether information can be deleted or anonymised. Backups and copies already received by other members are not instantly removed by a profile change. Contact us for the applicable retention period or an erasure assessment for your information.

Your data-protection rights

Where the GDPR applies, you can request access, correction, erasure, restriction, portability where applicable, and object to relevant processing. You can withdraw consent at any time. These statutory rights are available without Premium and are generally free; legal exceptions and safeguards may apply.

Use the contact form or the email below and describe your request. We may ask for information proportionate to verifying your identity; do not send an identity document unless we explain why it is needed and how to provide it safely. We normally respond within one month; the law permits an extension for complex or numerous requests if we explain it in time.

You may complain to the Dutch Autoriteit Persoonsgegevens or the competent supervisory authority where you live, work or believe an infringement occurred. There is no requirement to pay for privacy controls or first resolve a complaint with us to exercise that right.

Autoriteit Persoonsgegevens — privacy rights ↗

International processing

Our service and providers can involve processing across borders, including outside the European Economic Area. You can ask us which processing locations are relevant to your information.

Where EEA transfer rules apply, transfers must have an applicable lawful mechanism, such as an adequacy decision or appropriate safeguards including standard contractual clauses, with additional measures where needed. Contact us for information about the destinations and safeguards relevant to your data.

Security

We use technical and organisational measures appropriate to the service, including restricted administrative access and measures to protect communications and accounts. No online service can promise absolute security. Protect your login details, secure your devices and contact us promptly if you suspect unauthorised access.

Adults only

MyLadyboyCupid is for people aged 18 and over. We do not knowingly offer accounts to children. If you believe a minor is using the service or appears in uploaded material, report it so we can investigate, restrict access and address the relevant information.

Changes to this notice

This version updates the explanation of current features and corrects outdated wording. We will explain material changes through an appropriate notice before they take effect where required. A privacy notice does not itself create consent for optional processing.

Business and contact details